Refund and Returns Policy

Overview

All of our products are quality checked before dispatch but in the unlikely event that you experience any problems please contact us. We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay.

Any return postage cost must be met by the buyer. Returning Fabric & Other Cut Items Fabric is treated by us as an item made specifically for you, as it is cut from a larger roll and is cut specifically to your required length. Therefore fabric is a non returnable item and we are not able to accept returns of fabric. Because of this we provide a sampling service to allow you to ensure that the fabric you wish to purchase is suitable for your requirements both in respect of colour, pattern and quality prior to placing an order.

Please ensure that you are totally satisfied that any fabrics you order are the correct shade by ordering a sample. Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 5 working days of receipt. It is only possible for us to rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way we cannot be responsible for any shortages in length. Please note that the colours depicted in our website are only a representation of the colours.

Our sampling service is provided to allow customers to see samples of the actual fabric before ordering. We cannot accept any responsibility for colour and/or shade differences between the representations on the website, and the actual fabric (or Ready Made Curtains). Whilst we take as much care as possible, there may be some slight shade variation between samples sent out and the colour of the actual fabric.

Returns of our aluminium curtain tracks will only be accepted in the event of the tracks being damaged during transit by the courier. In the event of this happening we will need clear pictures if the damage to raise a claim with the courier.

Accepting and/or receiving goods from us. 

When you order goods from this website, they are dispatched to you from any of our nominated carriers or postal methods, you agree to inspect the goods so far as is practical before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damaged goods that is identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing. 

 

Need help?

Contact us at leisure2measure@gmail.com for questions related to refunds and returns.

 

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